Job Description

Job Title: Goldstar Customer Support Phone Agent - NA

Location: Montego Bay - Jamaica

Reporting to: Contact Centre Operations Supervisor

Overview of Role:

A Goldstar Customer Support Phone Agent is responsible for handling inbound calls and addressing customer inquiries while playing a crucial role in providing front-line support to our customers. Your primary responsibility is to ensure that customers' issues or questions are resolved quickly and effectively, maintaining a positive customer experience.

Receiving Calls: The phone agents are the first point of contact for customers calling in. They are responsible for