Job Description

You are a whiz at computers and you love working on and resolving technical issues. You are known for your consistent and superior performance at responding to clients needs in a timely manner.

The Applications Infrastructure Support provides assistance to customers with their desktop support services both in person and remotely. Some of your key responsibilities include troubleshooting and resolving technical issues, providing desktop related advice and deployment of hardware and software for City employees, contractors, and elected officials.

What will you do?

Identify and resolve issues with applications according to procedures
Use application and network management software and tools to collect performance statistics
Complete application maintenance tasks, which includes providing 24x7 on-call support on a rotational basis
Complete