Job Description

ENPULSION is looking for an IT Support Specialist (f/m/x) to join our growing team in Vienna. In this role, you will provide technical support to employees, manage IT systems and devices, and help ensure reliable IT services across the organization.

Key Responsibilities:

Monitor and manage helpdesk/ticketing systems, ensuring timely response, prioritization, and resolution of support requests.
Provide end-user support for hardware, software, and network access issues via email, chat, remote tools, and in-person assistance.
Diagnose and resolve technical problems involving workstations, printers, applications, and user accounts.
Perform system imaging, configuration, and deployment of end-user devices following company standards.
Manage user lifecycle processes, including account creation, modification, deactivation, and license administration.
Administer and maintain core