Job Description

We are looking for a UX Designer to join our team and lead user-centered design processes across planning, research, ideation, and evaluation stages. This role is responsible for driving the creation and improvement of services, products, and digital environments, ensuring that business objectives align with real user needs, usage contexts, and continuous experience improvements — all in accordance with our team's guidelines and best practices.

Responsibilities

Conduct SWOT analysis, gap analysis, and benchmarking to inform design decisions
Develop task maps, Jobs-to-be-Done (JBTD), user story maps, and flow diagrams
Identify process pain points and map opportunities for improvement
Create User Journeys, Experience Maps, and Service Blueprints for products, services, and initiatives
Define ecosystem strategies and service/product visions
Perform insight mapping, define points of view, and facilitate "How