Job Description

Our great opportunity!

We are looking for a professional to join our great team. In this role you will be responsible for coordinating, supporting, managing, and executing Level 2 proactive and reactive maintenance activities. The role plays a key part in ensuring the continuous availability, and optimal performance of customer-facing services, while maintaining compliance with agreed Service Level Agreements (SLAs).

Responsibilities:

• Performing continuous service, status and performance monitoring to proactively detect possible failures and act upon them to ensure 2nd level restauration and recovery
• 1st Level Collaboration and support by performing activities, but not limited to: instructions /procedures creation
• Daily preventive checks on the systems in scope
• Ticket handling by: Constantly check ticketing queues, take the tickets in charge and act upon them in