Customer Support II (Voice Process)

What You'll Do

• Handle inbound customer calls across multiple lines of business, providing timely and professional support.
• Respond to general inquiries, interpret consumer reports, assist with fraud alert requests, and process credit and score report requests.
• Investigate and resolve customer grievances and disputes, determining the appropriate course of action and engaging specialist teams where required.
• Educate consumers on dispute management processes and available resolution options.
• Process dispute requests that require coordination with financial institutions, gathering and validating information to support investigations.
• Maintain accurate customer records and ensure the integrity and quality of data within internal systems.
• Adhere to established operational procedures and regulatory requirements, including the Fair Credit Reporting Act (FCRA) and applicable credit reporting regulations.
• Participate in