Job Description

Location: Japan (Tokyo)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Customer Service Representative to contribute to the success of our rapidly growing business.

As a Customer Service Representative, you will:

As the person responsible for Customer Service in Japan under Fortinet Japan’s unique Product Resales Agreement Model, proactively lead service delivery to ensure that each phase—including service purchase, launch, execution, and renewal is provided smoothly.
To ensure the success of various Customer Service initiatives within the Japanese market, collaborate with the worldwide Customer Service Management Team to make appropriate proposals to Japanese business leaders and