Job Description

First 3 Months:

• Provide technical support to international clients via email, calls, and ticketing systems

• Communicate fluently in English with offshore oil & gas operators, understanding their operational contexts and urgency levels

• Master the intricacies of our SaaS platform—understand data flows, module interactions, and system architecture

• Troubleshoot issues on AWS cloud infrastructure—learn EC2, RDS, S3, CloudWatch, and application deployment pipelines

• Document solutions, create knowledge base articles, and identify patterns in support tickets

• Process client data load files from various formats (Excel, CSV, PDF, Word) using AI tools—apply prompt engineering techniques with Claude, ChatGPT, and other AI assistants to extract, transform, and standardize data efficiently

• Lead Lean process improvement initiatives with the development team—identify