Job Description

JOB ACCOUNTABILITIES

Manage and maintain on-premises and cloud-based IT infrastructure, ensuring optimal performance and availability.
Resolve infrastructure-related incidents and ensure timely service delivery in line with agreed SLAs.
Implement security policies, manage system access and ensure data protection and compliance.
Monitor backup operations, conduct recovery testing and support disaster recovery activities.
Maintain IT asset inventories and coordinate vendor support and maintenance agreements.
Maintain technical documentation and provide guidance to junior team members.
Identify automation opportunities and recommend improvements to enhance efficiency and reliability.
Support infrastructure projects, system upgrades, new deployments and cloud integrations, including remote-site support when required.