Job Description

Role Overview

HSO is seeking an experienced technical leader to shape and evolve its Monitoring & Observability service across Dynamics 365, Power Platform, AI agents, Azure, and hybrid environments. Working closely with the Service Owner and monitoring development team, this role will set technical direction, translate strategy into scalable service design, and improve onboarding, automation, reliability, and cost efficiency.

The role combines architecture, platform strategy, operational improvement, technical mentoring, and clear communication. A key priority is building a differentiated observability offering for Microsoft business applications, not only infrastructure monitoring.

Key Responsibilities

Partner with the Service Owner to define the technical strategy and roadmap, including priorities, risks, dependencies, investment options, and practical recommendations.
Act as the senior