Front Desk Agent

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a positive first impression.
• Handle guest check-ins, check-outs, room assignments, and payment procedures.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Manage reservations, room availability, and guest information accurately.
• Answer telephone calls, emails, and other guest communications.
• Coordinate with Housekeeping, Engineering, and other departments to ensure smooth daily operations.
• Promote IHG One Rewards membership and recognize existing members.
• Provide information about hotel facilities, services, and local attractions.
• Handle cash transactions, billing, and daily financial procedures accurately.
• Maintain guest confidentiality and comply with hotel security and