Job Description

About the role

We are seeking a MuleSoft Integration Support Engineer to provide expert third-line technical support for production MuleSoft applications, APIs, and integrations. The role will help ensure reliable, secure, and high-performing integration services across cloud and customer-hosted runtimes, while supporting operational teams, end users, deployments, upgrades, and product enhancements.

Key responsibilities

Provide third-line technical support for production MuleSoft applications, APIs, and integrations in line with target service-level agreements.
Investigate runtime and integration failures, analyse server logs, perform root cause analysis, and implement sustainable fixes.
Maintain high availability, optimise performance, and support the smooth operation of flows, sub-flows, and deployments across cloud and customer-hosted runtimes.
Assist with DataWeave scripts,