Quality Assurance Manager

You are looking for a thriving career in Quality Assurance Management with an innovative and fast pace business.

You have:

• Substantial knowledge of managing contact center call quality processes
• Excellent people-management skills including the ability to develop others.
• World-class Customer Service skills
• Substantial experience in handling staff situations
• Good decision making and problem-solving skills
• Good communication skills, both written and verbal with excellent levels of tact and diplomacy.
• Self-motivated, self-managing, confident and organized.

It would also be great if you have:

• 5+ Years experience of working in the Business Process Outsourcing sector.
• Working knowledge of Quality Standards.
• Good knowledge of MS Excel, Word and PowerPoint, Office .

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