Job Description

As Technical Project Manager for our Sovereign Public-Sector Cloud business, you’ll lead technical delivery and service operations on large open-source cloud platforms for public-sector customers, including a file-sync-and-share platform for several thousand institutions on 200+ Kubernetes clusters and a European research cloud with 24/7 SLAs. You’re deeply curious about what is really happening in production and why systems behave the way they do, and you turn that into plans with dates customers can count on, because Kiteworks highly values people who are energized by delivering, not just planning.

What you’ll do

Own service delivery and operations: availability, KPIs, root-cause analyses and service reporting.
Run project operations: risk log, milestones, change requests and statements of work, steering committees, and documents that external recipients can use to make decisions.
Act as the customer’s single point of contact