Senior Specialist, IT Engineer
Manulife
AI assistant
Job Description
Role Summary
The IT Engineer supports the organization’s IT infrastructure, networks, end-user computing environment, and enterprise systems. This role ensures reliable, secure, and effective IT services while working with regional teams, vendors, and business stakeholders. It offers broad exposure to networking, Microsoft 365, IT support, and infrastructure projects.
Position Responsibilities:
- Manage and support enterprise LAN, Wi-Fi, SD-WAN, internet, and network security infrastructure.
- Administer and troubleshoot Cisco routers, switches, Aruba wireless networks, and Zscaler services.
- Manage Genesys voice systems and coordinate with telecom providers to ensure service reliability.
- Provide Microsoft 365 administration, user support, and troubleshooting.
- Deliver end-user support, including laptop imaging, hardware/software troubleshooting, and incident resolution.
- Support and maintain office IT