Job Description

Handle technical tickets of all Incident and Fault at Customers NOC.

Troubleshoot & resolve the incidents and problem tickets within SLA

Perform Advanced Level Troubleshooting & Analysis of complex problem

Interacts effectively with Cisco TAC,Vendor TAC and Engineering to solve complex problems.

Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.

Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI

Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.

Share knowledge to the team members and participate in the various training programs.

Requirements:

Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a