Job Description

Salary: $4,000 – $4,500 per month

About the role

As an L2 Operations Support Engineer, you will investigate application incidents, restore services and support system integrations. Working closely with development teams, you will resolve technical issues and help maintain the stability of the applications under your care.

Key responsibilities

Investigate escalated application incidents by analysing logs, system behaviour and user reports to identify root causes.
Restore affected services promptly by applying fixes or workarounds, and verify that normal operation has resumed.
Support system integrations by monitoring interfaces and data flows between systems, and troubleshoot integration failures when they occur.
Coordinate with development teams to resolve technical issues, providing clear reproduction steps, evidence and impact details for defects requiring code-level