Job Description

We are looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypotheses.

Hva vi ser etter Qualifications

Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production.
Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data.
Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply.
Experience from 2nd-line technical support, IT operations, or QA is an advantage.
Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically