Job Description

Job Title: Data Services Helpdesk Technician

Job purpose

Responsible for delivering comprehensive telephonic and technical support for mobile data services, with a focus on digital adoption and innovation. This includes conducting diagnostic testing, troubleshooting, and configuring hardware, software, PCs, mobile devices, network components, and related peripherals. The role also involves providing first-level technical support for all corporate broadband solutions, ensuring seamless connectivity, promoting digital transformation initiatives, and delivering efficient, secure, and modernized service experiences to customers.

Key responsibilities

Provide expert telephonic and remote support for all end-user internet applications, ensuring smooth customer experiences across residential and corporate clients.

Support B2B clients on fixed products, including troubleshooting connectivity, hardware,