Job Description

Outsourcing Advantage (OSA) is seeking a dedicated, organized, and compassionate OPWDD Intake Coordinator to support a U.S.-based organization providing services to individuals with developmental disabilities.

The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and the ability to guide individuals and families through the intake and enrollment process.

Responsibilities

• Serve as the primary point of contact for all incoming intake calls, voicemails, and emails, ensuring every caller is helped professionally and every non-intake matter is routed to the correct department the same day.

• Guide each client from the initial phone call or referral all the way through enrollment in OPWDD Waiver services, acting as a steady, dependable guide throughout the process.

• Build genuine relationships with parents, advocates, and individuals so they feel comfortable reaching out with