Job Description

PB Technologies Limited is one of New Zealand's leading technology solutions providers, dedicated to delivering innovative IT solutions and exceptional customer support. With a strong commitment to excellence and customer satisfaction, we empower businesses through cutting-edge technology, expert guidance and reliable service. Our team is passionate about solving complex technical challenges and building lasting relationships with our clients.

About the Role

We’re looking for a hands-on Level 2 Service Desk Analyst to support our managed services customers.

You’ll work across the full Service Desk queue, from everyday L1 requests through to more complex L2 incidents. You’ll take ownership, resolve issues wherever possible and escalate genuine L3 problems with clear troubleshooting and documentation. This is a day-to-day support role, not a project delivery role. We’re looking for someone who enjoys solving problems, helping people and delivering a