Job Description

Our client is looking for an Application Support Officer who will report to the Head of Technology and Systems.

SERVICE DUTIES AND RESPONSIBILITIES:

1. Provide guidance and support for application users to ensure that the business application systems supported by the Project Management Services division (PMS) are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.

2. Provide support for application configuration and upgrades;

3. Provide resolution for application problems, in conjunction with the users and service providers where necessary.

4. Assist with implementation of projects and provide technical input where required.

5. Assess application functionality and performance and provide information about how it can be improved.

6. Undertake any other duties of a similar level and responsibility as may be required