Customer Support Lead (part-time, equity-only)

About Qompyl

Every trading strategy starts with a “what if?” At Qompyl, we’re building a no-code platform where traders can explore those ideas, test them against historical market data, analyze the results, and track their strategies over time.

We’re an early-stage fintech startup making quantitative trading tools more intuitive, visual, and accessible.

About the role

As Qompyl’s first dedicated Customer Support Lead, you’ll help early users get started and take ownership of their support requests. You’ll also build the processes that help us respond consistently, follow issues through to resolution, and understand where users are getting stuck.

This is a hands-on individual contributor role. You’ll cover agreed weekday support windows and work closely with Product, Engineering, and QA.

What you’ll do

• Own our primary support channel during agreed coverage