Job Description

Reef IT is a well-established IT solutions provider based in Far North Queensland, serving clients across the region. We pride ourselves on delivering exceptional customer service and fostering a supportive, team-oriented work environment.

We are currently seeking a motivated and professional individual to join our Helpdesk Team.

Key Responsibilities:

Provide first-line technical support to clients, ensuring prompt and effective issue resolution.
Troubleshoot hardware, software, and network-related problems.
Manage and prioritize support tickets efficiently.
Work both independently and collaboratively within the team.

Essential Skills & Qualifications:

Minimum of 1 year experience in a similar IT support role.
Excellent communication and interpersonal skills.
Strong analytical and troubleshooting abilities.
Ability to work autonomously and manage time effectively.
Familiarity with