Job Description

Responsible for the stability, performance, and reliability of our digital banking core. Ensure “zero-downtime” operations by leading rapid incident response, performing deep-dive root cause analysis (RCA), and collaborating closely with the Finacle Core team to resolve complex integration bottlenecks.

Finacle Support Liaison: Serve as the primary technical point of escalation for all integration issues involving Finacle and coordinate with the Core Banking team to troubleshoot data discrepancies, connectivity drops, and API failures.
Incident Command: Ensure clear communication with stakeholders Problem Management: Ensure the “blameless” RCA process to identify systemic issues and prevent recurring outages in the integration layer.
Recurring Incident Rate: Reduce the volume of repeat incidents by 30% through effective Problem Management and permanent bug fixes.
Monitoring Coverage: Ensure 100% of production microservices have automated health