Workforce Senior Manager

Job Overview

We are seeking an experienced Senior Workforce Manager to lead Workforce Management for a dedicated technology care provider client.

This is an exciting opportunity for a hands-on WFM leader to build and establish core workforce management processes from the ground up, including forecasting, capacity planning, scheduling, real-time management, and reporting. Working closely with the client's operational and business leadership teams, you will help create the workforce management foundation that supports operational performance, customer experience, and future growth.

The ideal candidate brings end-to-end Workforce Management expertise and has experience developing forecasting methodologies, staffing models, scheduling standards, performance reporting, and workforce processes. This role requires someone who enjoys building structure, solving operational challenges, and implementing workforce management best practices in a