Job Description

About The Role

Alpha isn’t a chatbot sitting on top of a product. It’s an agent that reads a customer’s account, reasons about their plan, and prepares real orders for them to confirm. The model is the easy part. The hard part is everything around it: the tools it calls, the context it sees, how a request gets routed, the guardrails that keep it away from anything that must be exact, and the deterministic systems underneath that place orders, move money and consume events.

You’ll own parts of that system end to end, from spec to production. When something goes wrong in a conversation, you’ll be the one who opens the traces and finds where the run went wrong. You’ll decide whether the fix belongs in a tool, a prompt, the routing, the backend or the model, and prove it with an eval. Then you’ll explain it so product, design and other squads can act on it.

Much of the work crosses squads. Alpha integrates with Thndr’s order, funding, savings and