Job Description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Manager to join our UniQue team in Valletta in Malta.

What will you be bringing to the team?

Lead and coordinate the delivery of IT support and infrastructure services.
Manage multidisciplinary technical teams and key stakeholders.
Monitor SLAs/KPIs, service quality and performance.
Manage escalations and drive continuous service improvement.
Oversee service planning, reporting and vendor coordination.

Requirements

What do you need to succeed in this position?

At least 10 years of demonstrable experience managing support services.
Proven experience coordinating multidisciplinary teams.
Strong experience in stakeholder engagement.
Experience with SLA/KPI tracking.
Experience in continuous service