Operations Specialist (B2C)

Usobi

📍 Hồ Chí Minh, Ho Chi Minh City, Viet Nam On-Site ⏳ 1d ago
AI assistant

Job Description

Location: Ho Chi Minh City, Vietnam

Salary: TWD 100,000 150,000 per month
Working Hours: 9:00 AM 6:00 PM, 6 days a week (966 schedule)
Languages: English
Nationality: Open to candidates from Vietnam, Malaysia, China, and Taiwan
(Candidates with white-label iGaming experience or experience in game operations for Western markets are preferred.)

Job Description-

  • Handle daily player inquiries and follow up on abnormal issues.
  • Collect, organize, and analyze operational data to provide accurate insights and strategic recommendations.
  • Analyze key performance indicators (KPIs) of games or platforms and identify main factors impacting revenue.
  • Manage new game launches, content updates, and operational event planning; conduct testing of product updates.
  • Support system risk management, assess risk models, and help prevent cheating or fraudulent