Job Description

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The Job

JOB OBJECTIVES

A Senior Application Support Specialist to ensure the stability, availability, and optimal performance of our critical business applications. In this role, you will lead complex incident troubleshooting, conduct root-cause analysis (RCA), and collaborate closely with cross-functional technical teams and external vendors to drive continuous system enhancements

KEY RESPONSIBILITIES

Provide daily application support including monitoring, troubleshooting, and resolving incidents for assigned applications.
Analyze system issues by understanding application logic, data flow, and business rules; work closely with development teams to validate findings.
Coordinate with internal teams (infrastructure, development, security) and vendors to ensure timely resolution