KYC Operations Senior Analyst - Deactivations

Job Responsibilities 

• Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Take frequent risk based approach decisions while conducting customer reviews ensuring risk management standards are met.

• Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.

• Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.

• Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.

• Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.

• Communicate with other internal teams when required to handle escalated or complicated cases.

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.

• Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services.

• Taking part in and leading projects related to the team processes and guidelines. Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. 

• Support Wise in internal and external audits and regulatory process related queries reviews.

• Effective communication with customers by the relevant communication channels that the team operates with.

• Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.