Banking Operations Specialist

As a Banking Operations Specialist, you are the backbone of our banking partnerships. Your core purpose is to ensure the flawless, high-quality execution of time-sensitive operational tasks that are critical to the foundation of our banking governance and compliance. You are a reliable and detail-oriented expert who manages the end-to-end operational lifecycle for our banking partners. This role is essential for maintaining strong relationships, supporting regulatory compliance, and driving operational excellence.

Job Responsibilities:

• Access & Signatory Management: Independently manage banking partner access and signatory requests from start to finish, keeping records accurate and up to date in line with internal policies and regulatory requirements.
• Audit Support: Prepare documentation and evidence for audits and control reviews, and follow through on assigned actions to address findings.
• Partner Due Diligence: Coordinate annual due diligence requests from banking partners, gathering documentation from relevant teams, including Compliance. Maintain accurate records and ensure responses meet agreed deadlines and internal requirements.
• Banking Portal Onboarding & Controls: Onboard new banking portals, help assess risks and check that required controls are in place. Work with banking partners and internal teams to address gaps and strengthen controls.
• Issue Resolution: Investigate and resolve banking governance queries and operational issues. Escalate complex cases to the relevant teams and track them through to resolution.
• Internal Collaboration: Act as a key contact for Banking, Payment Operations and other internal teams, providing clear information and timely updates to resolve issues and support ongoing projects.
• Documentation & Knowledge Management: Maintain the Partner Bank Directory, procedures and other key documentation so teams can easily find accurate information and keep operations running smoothly.
• Process Improvement: Identify opportunities to simplify workflows and work with the team to implement changes that improve efficiency, accuracy and compliance.
• Operational Readiness: Stay informed about changes to processes, policies and regulatory requirements, and apply them to your day-to-day work.