Job Description

Service Desk Analyst

Location: Nairobi, office-based. Permanent, full-time. Rotating shifts including evenings and weekends.

Expected Start Date - Mid of January 2027

A&O IT Group has been delivering technology services since 1963 and today supports organisations in more than 130 countries, from cyber security to managed IT. Our Nairobi team delivers service desk support to clients in the UK and beyond, and we are growing it.

We are building a dedicated service desk team for a large UK organisation. You will be the first person their staff speak to when technology gets in the way of their work, whether that is someone in an office who is locked out of their account or someone working out in the field whose tablet will not connect. Your job is to get them working again, on the first call wherever you