Job Description

Assist the Reservations Manager in managing the daily operations of the Reservations Department.
Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
Monitor overbooking levels and coordinate appropriate actions with the Reservations Manager and Front Office.
Ensure reservations are processed according to hotel policies, standards, and procedures.
Assist in managing VIP, repeat, group, and special-request