Job Description

As part of our Front Office leadership team, you’ll play an important role in the smooth and efficient operation of the hotel. You’ll support the Front Office Manager with the day-to-day management of the department, while taking responsibility for the hotel during your assigned shifts. You’ll lead and support the Front Office team, deliver exceptional guest service, manage operational matters and ensure our standards, procedures and Accor values are consistently upheld.

Key responsibilities include:

Assist the Front Office Manager with the daily management and operation of the Front Office department.
Take responsibility for the hotel and Front Office operation during your assigned shift.
Supervise, support, coach and guide Front Office team members, ensuring company policies, procedures and service standards are followed.
Work operationally at the Front Desk when required, including supporting check-ins, check-outs and