Duty Manager (Front Office)

Sofitel Wellington invites you to elevate your career as a Front Office Duty Manager, where luxury meets impeccable service.

As a Full-time Duty Manager, you play a key role in ensuring the consistency, quality, and excellence of our front office operations. You will support the Front Office Manager, and other Duty Managers while taking ownership on your shifts and leading your team with professionalism and pride.

Primary Responsibilities:

• Managing day to day operations of the Front Office while leading the team and supporting the Front Office Manager to run a operationally smooth department
• Shift Ownership - Taking full responsibility for hotel operations during assigned shifts, including decision making and follow-up
• Team Leadership - Conduct shift briefings, coach and support team members, and ensure appropriate desk coverage
• Maintain accurate Duty Manager logs,