Job Description

JOB DESCRIPTION

Position: Guest Service Manager
Department: Front Office
Reports To: Front Office Manager / Director of Sales
Hotel: ibis Styles Kuala Lumpur Fraser Business Park

Job Summary

The Guest Service Manager is responsible for overseeing daily Front Office operations, ensuring smooth guest arrivals and departures, maintaining high standards of guest satisfaction and delivering exceptional service in accordance with Accor and ibis Styles brand standards.

The position is responsible for supervising Front Office team members, handling guest complaints, ensuring operational efficiency and supporting the achievement of hotel revenue and service quality objectives.

Key Responsibilities

1. Front Office Operations

Oversee daily Front Office operations, including check-in, check-out,