Job Description

Key responsibilities:

Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards
Liaise with the Supervisor and Coordinator to ensure guests requests are attended to in a timely manner
Take initiative to add a personalised experience for the guest
Take ownership of guests' privacy and belongings, while ensuring exceptional service
Personally supervise the end of day closing of the service area and makes sure that all equipment are in appropriate place and nothing is left around which can be hazardous
Proper stock of guest amenities, cleaning supplies, mini bar, clean linen are arranged well on the trolley before starting the work
Conduct thorough inspections of assigned rooms to ensure they meet the hotel's high standards of cleanliness and presentation
Report any maintenance issues or damaged items to the appropriate department