Job Description

* Oversee day-to-day operations of the Resort, including Food & Beverage, Culinary, and Rooms Division.

* Support the General Manager in the overall management and strategic direction of the hotel.

* Ensure the smooth operation and coordination of the hotel through respective Department Heads

* Lead by example, Ensuring delivery of a consistently exceptional guest experience across all areas of the hotel, in line with Movenpick brand standards

* Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives

* Maintain constant awareness of all ongoing activities throughout the entire operation.

* Drive quality across the resort and inspire the team to create extraordinary guest experiences.

* Ensure the team is fully aware of operating standards and mystery audit criteria, conducting spot checks and audits to ensure targets are met.

* Support Heads