Job Description

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Dealing with payments
Communicate with guests by emails and on the phone
Willing to work morning or afternoon shifts according to the needs of the business
Enrol our guests to Accor Loyalty Membership
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Service focused personality is essential; experience is an asset
Dealing with guest complaints following Accor standards
Great Communications with all departments
Making sure all important information is passed to next shift and your colleagues
Assure task list has been done
Being proactive in sorting-out problems
Working with Opera or a related system are a plus
Fluency in English

It is essential to have the