Job Description

Clean and service guest rooms, balconies, bathrooms, public areas, and back-of-house spaces to Sofitel luxury standards
Carry out scheduled, regular, and deep-cleaning tasks including carpets, grout, shower heads, mini bars, air-conditioning, and cabinetry
Assist with turn down service and support Room Attendants with bed making, extra beds, rollaway beds, cots, and accessible room equipment
Maintain immaculate presentation, hygiene, and cleanliness across all areas of the hotel
Respond professionally to guest requests, escalating where required, with warmth and discretion
Use, store, and handle cleaning chemicals safely and economically in line with health and safety guidelines
Operate and maintain housekeeping equipment with care, ensuring trolleys and storerooms are neat and fully functional
Assist with laundry duties, linen distribution, stock replenishment, deliveries, and heavy lifting as required
Report