Job Description

Pullman Auckland is seeking a talented and passionate Spa Receptionist who is eager to develop their skills and grow within a luxury hotel environment.

As our Spa Receptionist, you will:

Deliver exceptional and personalised service to every guest visiting Luxe Spa, the fitness centre, pool and wellness facilities, ensuring a memorable experience at every interaction.
Manage guest enquiries, treatment bookings and reservations with professionalism and attention to detail.
Recommend and upsell spa treatments, retail products and wellness experiences, tailoring solutions to meet each guest’s individual needs.
Maintain the presentation and cleanliness of all spa and wellness areas, including treatment rooms, the gym, pool facilities and guest spaces, ensuring they consistently reflect our luxury standards.
Build rapport with guests and contribute to creating a welcoming, relaxing and rejuvenating environment.

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