Job Description

Key Responsibilities

● CS Case Support:

○ Provide first-line technical support via phone, email, and instant messaging for our EdTech platforms and hardware.

○ Manage and track support tickets using our internal system, ensuring timely resolution and high customer satisfaction.

○ Assist in creating user manuals.

● On-site Support & Equipment Setup:

○ Perform on-site installation and configuration of hardware, including interactive displays, computers, charging carts, and networking gear at schools.

○ Conduct software updates and hardware troubleshooting at client locations across Hong Kong.

● Event & Demo Support:

○ Provide live technical assistance for school seminars, education expos, and product demonstrations.

○ Manage equipment setup and ensure smooth operation of software during live presentations.

● QA Testing