Job Description

The FinTech & Vodacom Business Back Office Support Specialist provides end-to-end support for FinTech and Enterprise customers by managing service requests, complaints, escalations, transaction investigations, and Back Office operations. The role ensures timely resolution, SLA compliance, revenue protection, and excellent customer experience through close collaboration with Customer Care inbound and all interactive departments.

Key Responsibilities

1. Customer Request & Complaint Resolution

· Resolve customer and business service requests within agreed turnaround times.

· Manage complaints and escalations related to FinTech and Vodacom Business products and services.

· Investigate complex cases and ensure satisfactory resolution for customers and business partners.

· Maintain high standards of customer experience and service excellence.

FinTech Operations Support

· Manage Mobile Money and