Job Description

Hiring: Japanese Support Engineer

Location: Okinawa, Japan

Experience : 38 Years

Japanese Language:JLPT N3 or above (NAT equivalent certification subject to client acceptance)

Notice Period:Immediate Joiners Only

Salary: Market Standard

Job Description

We are looking for a Japanese Support Engineer with experience in Application Support, Production Support or IT Technical Support. The candidate should have good Japanese and English communication skills and be capable of handling technical issues independently while coordinating with Japanese customers.

Key Responsibilities

- Provide application and technical support to Japanese customers.

- Handle and resolve application-related issues and production incidents.

- Perform troubleshooting, root cause analysis (RCA) and issue escalation.

- Manage incidents and service requests using ServiceNow or other ITSM tools.

- Monitor SLA,