Customer Service Representative (Fixed Term - 6 Months)
aia
AI assistant
Job Description
Your Role with Us
As a Customer Service Representative in this 6-month fixed-term opportunity, you will be a trusted point of contact for customers and advisers, helping them navigate enquiries with confidence and ease. Working within AIA’s Customer team, you take ownership of each interaction, delivering clear information, practical solutions, and a seamless service experience from first contact through to resolution. You will collaborate with colleagues across the business to achieve positive outcomes while representing the AIA brand with professionalism, empathy, and care. This role offers a great opportunity to further develop your customer service expertise, strengthen your problem-solving skills, and make a meaningful impact every day.
As a Customer Service Representative in this 6-month fixed-term opportunity, you will be a trusted point of contact for customers and advisers, helping them navigate enquiries with confidence and ease. Working within AIA’s Customer team, you take ownership of each interaction, delivering clear information, practical solutions, and a seamless service experience from first contact through to resolution. You will collaborate with colleagues across the business to achieve positive outcomes while representing the AIA brand with professionalism, empathy, and care. This role offers a great opportunity to further develop your customer service expertise, strengthen your problem-solving skills, and make a meaningful impact every day.
Your Impact
- Deliver outstanding service by taking ownership of customer and adviser enquiries and seeing them through to resolution.
- Build strong relationships that