Job Description

At AKQA (part of WPP) we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Our Strategy team helps organisations find new pathways for growth by bringing together customer insight, commercial thinking, creativity and technology. Working across disciplines, we turn complex business challenges into clear strategies, connected experiences and tangible outcomes.

The Strategy Director, CRM and Loyalty will lead and grow AKQA Australia’s CRM, loyalty and customer data strategy offering. You will advise senior client leaders, shape customer value propositions and create CRM and loyalty programmes that strengthen customer relationships and commercial performance. Your work will span programme design, lifecycle strategy, personalisation,