Job Description

Job Summary

A global investment firm is seeking a hands-on Support / Engineering Analyst to support its Australian offices in Sydney and Melbourne. This role combines end-user IT support and desktop operations with participation in IT infrastructure and technology projects.

The successful candidate will provide technical support to internal users, including investment professionals and executive assistants, ensuring reliable day-to-day IT operations and a high standard of user service. The role will also contribute to technology initiatives, system improvements and IT projects across the Australian offices.

The position requires a proactive, customer-focused individual who can work independently, collaborate with global IT teams and travel between Sydney and Melbourne when required.

Key Responsibilities

1. End-User Support & Desktop Operations

Provide Level 1–3 technical support for desktops, laptops, mobile