Job Description

As a Technical Account Manager (TAM) at Alibaba Cloud, you will be the trusted technical advisor and advocate for our enterprise customers, ensuring they maximize the value of Alibaba Cloud services and Generative AI solutions. You will bridge the gap between business objectives and technical execution, and contribute significantly to ensure customer success. Key Responsibilities:

Serve as the primary technical point of contact for enterprise customers, understanding their business goals, technical challenges, and cloud adoption roadmap.
Develop tailored cloud strategies, architectures, and best practices to align with customer needs, ensuring optimal performance, cost efficiency, and security.
Partner with sales, engineering, product, and support teams to deliver seamless end-to-end customer experiences and resolve complex technical issues.
Conduct regular technical reviews, risk