iTero Onboarding and Technical Support Specialist
Align Technology
AI assistant
Job Description
Transforming smiles, changing lives
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
As an iTero Onboarding and Technical Support Specialist, you will work with customers via tickets, phone, or email to support new scanner installations and technical issues, including upgrades, basic networking, scanning assistance, parts and delivery status, and initial troubleshooting of hardware or navigation issues.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
As an iTero Onboarding and Technical Support Specialist, you will work with customers via tickets, phone, or email to support new scanner installations and technical issues, including upgrades, basic networking, scanning assistance, parts and delivery status, and initial troubleshooting of hardware or navigation issues.
- Provide remote technical troubleshooting support and coordinate on-site hardware repairs when required, communicating technical issues in a clear and customer-friendly